Hi Folks.....this is a picture of a model S-795 balancer that belongs on a Jeld Wen single hung window. The customer was tilting the window in to wash it and the balancer blew out, the metal channel kinked and parts went flying every where. Regardless of what they did to it, I need to get it replaced. I do not think that i need two of these as the windows are new and i do not believe that the window has been open a half a dozen times....but....I will go with your recommendation......these are large windows and the Jeld Wen tech had to make a service call to install larger balancers as the windows would not stay up....however they have been working perfectly with the properly weight rated balancers. Can you help me out with a series 34E that I cannot find on line? I see the weight ratings go A thru D....were these custom made? No matter.Please advise.
In my mind the balancer did not fail because the window was too heavy for it....if it failed it was due to operator (customer) error...and a tech from Jeld Wen addressed the not staying open problem ( window weight ) with an upgraded E series balancer from you....look....all I need is a 34" E balancer or balancers from you per my pictures and previous explanation....I am more than happy to pay for it or a pair if needed. Let's get this done please. Mark Jobin/Jobin Construction