Broken Pivot Lock Shoe and Window Latch

Question

I have a 2008 NV Homes townhouse with 2 identical Patriot windows in which the right-hand side pivot lock shoe broke. The latch on one of the windows is also broken. Would any of your pivot shoes and latches work for me? I also included photos of the 2 ends of the sash balance in case that helps. Thanks.

Jasmine · Accepted Answer

Hey there,

Thanks for writing in! We do have a T-Lock balance shoe that will work in place of your existing hardware; although, it would not be compatible with your existing channel balance. Your balance has a grove in the bottom of them that will prevent the shoe from being installed to the channel. That said, you'll need to replace the entire assembly.

I'm happy to get an order link made up for the replacement balances but since yours have a hook attached to the top of them, the replacements would need to be a custom assembly. There is an order minimum of (2) balances per custom assembly.

In regard to the tilt latch, I believe you may be able to replace your existing latches with either the 26-393A or the 26-393B tilt latch pairs. While they appear to be similar, there are some notable differences between them. To determine if either of these would be a fit for your repairs, take a look over the diagram below and compare their dimensions and design.

If the are not a match, I'll need to see a photo of the side profile of your existing latches. I'll also need to know the written dimensions. Unfortunately, it is hard to read accurate dimensions from photos of the measuring tape.

Dimensions for 26-393A

Dimensions for 26-393B

Alternate view of 26-393B