Channel balance replacement

A quick learner from Lake Worth, FL says:
I am looking for some help/guidance as to the proper part.

On the 24" one at my home I see the # 23A marked in the product. When I go to this product (24" Series 810 Channel Balance Product Code: S810-24 ) it appears almost correct except it appears that the plastic shoe pieces are not right.

If I go to the Series 380 product all appears to match up except the option # is not what is imprinted on the piece in my hand. The choices in the system are 2410/2420/2430/2440/2450 - I have no idea which one I should potentially opt for.


I am trying to avoid having to create any exchanges.

Thank you in advance for your help.


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Tom from SWISCO responded:
If the attachments on your balance match the Series 380 then that's what you should go with. A stamp of 23A usually corresponds to our 2310 option, but you should weigh your window sash and compare that weight to the option chart listed for the S380-24 just in case.
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