Paul from SWISCO responded:
March 11, 2014
Thank you for posting. The channel balance looks like our Series 770 and the spiral balance looks like it will have to be custom made. We could do it for you, but I just need a bit more information. Can you give me the numbers printed on each balance you're looking to replace? I will also need to know the length of each and the weight of the window sash that each goes to. Thank you!
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Tom from SWISCO responded:
April 11, 2014
Thank you! Can you just confirm that this information is for the spiral balance? That looks like a stamp that would be on the Series 770 channel balance. I will need the length of the spiral balance tube, the numbers printed on each tube, and the weight of the sash that the spiral balances support.
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Casey from SWISCO responded:
June 4, 2014
We will email you a custom balance ordering link shortly!
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Tom from SWISCO responded:
June 6, 2014
The custom balance we have set up for you is a special type of spiral balance. I do not believe any of our typical spiral balances could work in this instance, as yours has to be specifically made for your window.
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Casey from SWISCO responded:
November 3, 2014
The Series 770 was used for the channel balances and I'll email you a custom ordering link for the tube balances. Just be sure to check the original tubes for the lenght and if you find a stamp number let me know and we will see if it is the same.
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Tom from SWISCO responded:
August 9, 2016
Sure, that shouldn't be an issue. Can you confirm the information we requested above? Specifically, we need to know the number printed on the balance tube, its length, its color, and finally the weight of the window sash.
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