Hello Customer Service,
My channel balances are for non tilting window 1/2" and the length is 24". They look like S380 and S385 . On the other hand, I couldn't see the difference between S380 and S385 . Please help me identify the right channel balance.
Thank you from now.
Best,
Burak
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Bob from SWISCO responded:
September 10, 2023
Hey Burak. I agree, this looks like either an S380-24 or S385-24 . The only difference between the Series 380 and Series 385 is the depth of the bottom nylon shoe, or the 'heel-to-toe' measurement. See the picture below for reference. Compare both with your old balance to determine what matches best. In either case, for a new stamp option choose 2340. 
Comparison of the S380 and S385 balance shoes.
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