Lock and sash aren't working properly

Question

Hello!

Upon moving into our home, we discovered that one of our windows doesn't fully close and lock, so the window is always open just a tiny bit. Upon inspection and tinkering, it looks like the sash on the right side of the window doesn't work with the locking pieces on the window itself, so when the locking lever is used, the sash doesn't move, and doesn't line up with the pieces on the window to pull it in that last bit and lock it.

I'm not sure how to proceed with replacing parts or which to get and would be grateful for help!

Tom · Accepted Answer

Hello,

We'd be happy to look into this for you but I'm not sure what you mean by the window not working with the locking hardware. Do you suspect that the locking hardware is improperly installed, damaged, or wrong for the window?

I can say that the lock shown in your photos matches our 38-207. Is that part functioning properly? If so, please confirm what, if anything, is broken since I don't see any obvious damage in your photos.

If the window isn't closing or lining up properly, then it may be a problem with the hinges instead of the lock. I'd recommend checking those parts as well to ensure that they're not clogged with debris, askew, or otherwise damaged. Thank you.