MW vinyl DH window help needed - time sensitive!

Question

So, inspected this MW window and is in need of balancers, pivot lock shoes, 1 tilt latch and possibly metal tilt pins, depending on your thoughts with the new shoe.

I believe the balancer is S900-29 and -26 for upper and lower spiral balancer 26" and 29" x 3/8" tube, but sash seems light and tips are not red. Maybe they were always wrong?! Tilt latch I saw is a rounded one and only need the left. Measures 2-3/8" long x 11/16" wide, not sure about thickness as I did not know you needed that.

Pivot lock shoes I think are 15-118, measurement of 1-3/8" wide x 2-3/8" high... markings on old are 590CSB, with missing blue cam. I am missing thickness measure. If this is the shoe, do I need to replace the pivot pins? They are in photos and not broken. I do not see this pin in your catalog and not sure if it will go into your new shoe. I'd upload more, but your system does not allow.

Sadly, may have been broken into and homeowner needs fixed ASAP. Let me know. I will get thickness measure for shoe and tilt latch tomorrow.

Emily · Accepted Answer

Thanks for reaching out to us. If the outer tube is 3/8" in diameter then you would want the Series 900. We also sell the Series 600 but this is 5/8" in diameter. I also recommend you weigh the window sash to determine the proper tip option. We don't sell a pivot shoe that's 1-3/8" wide. If you haven't already, I recommend you remove the pivot shoe from the window and write out the thickness and width. It's hard to get accurate measurements when the pivot shoe is obscured by the track. The thickness and width will allow us to narrow down some options.

As for the tilt latch, take a look at the 26-393, 26-393A, and 26-464. Review the specifications and see if one of them matches up. If the pivot bar is in good shape, you can reuse it.