Paul from SWISCO responded:
November 10, 2016
Hello! Thanks for posting. Hopefully I can help. First, close the door and reset the top pin into the roll guide (it looks like our 21-174). Look over the door's fit in the opening. Does it look square or does one side leave a gap at the top or bottom?
If there is a gap, the only adjustment you have is the screw in bottom corner, which looks like our 23-409. You will need to turn clockwise to raise or counter clockwise to lower. Another thing that might be wrong would be the the top and bottom pivot brackets, which should look like the 21-175. Check to see if they secure or loose. If they are loose and slide with the door's movement, that can cause the top pin to drop. Also check to make sure they are an equal distance from the wall. The top and bottom brackets need to be lined up vertically. |