Hi. I have Moss tilt out vinyl windows who will not stay open. The have a twisted metal piece on each side that goes the full length of both sides of the window. I think this is the part that is broken. One window is 58 inches in length and the other is 70 inches in lenght. Do you have the replacement parts for these Moss windows? Also the plastic thing on the top of the bottom window that you pull in so that you can tilt the window is broken on one of the windows and I need that replaced. Please let me know. Thanks and have a great day. Linda
15 Replies
My tilt latch is for a Moss window installed in 1996. It is 2 1/4 inches long, white, and is rounded at one end and square on the other (but has a square part cut out at the end - imagine a US Post Office mailbox with feet on the bottom - the screw would be at the top). It is is 3/4 of an inch wide. It only has one screw and that is at the round end. It looks like a regular size screw. The part that goes into the window is slanted. Can you help? It is on the left side of the window when I look outside. Thanks.
Can you take a few pictures and submit them here so we can take a quick look? This will be the easiest way for us to help you research a replacement.
35 inch and 29 inch. I was not able to get the rod off, but I measured from the bottom of the rod to just above the screw at the top.
Hi Mike, as indicated above, I did follow the guide, but the green tip was not there.
Is the color of your 35" spiral balance green as well?
Hi Mike,
I have a 35 inch spiral rod that has a green tip. My 29 inch has a red tip and I was able to find that. So, it's just the 35 inch that I have a problem with because it has a green tip. Thanks.
The green tip option is not available for any Series 600 balance. Have you confirmed your spiral balances are Series 600 (5/8" in diameter)? I am asking this because the Series 900 spiral balances (3/8" in diameter) do have the green tip option available. In order to accurately determine the tip option, you will have to give us the weight of the window sash. You can do this buy removing the sash and placing it on a school. As soon as we have this information we can move forward with the research.
Hi Mike. I believe you are correct - I remeasured and it looks like it is 3/8" so the 900 series looks like the one. I'm going to order the latches you recommended and also 2 35" (green) 900 spiral balances and 2 29" (red) 900 spiral balances. Thanks for all your help.
You're quite welcome.
I hope your project goes well. Let us know if you have any other questions.
Isee the parts that I want. The pivot shoe. Just can't figure how to remove the old one from the track.