Need balancers parts for window

A home owner from sandy springs, ga says:
February 20, 2023
hello, Have apartment converted to condominium and a window will not stay up. Looking for parts for window balancer. It's 2001 series, 2140 on the balancer (pic of all side attached)
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Tom from SWISCO responded:
February 22, 2023

Hello! We sell a ton of different channel balances similar to what you have here, so I'm confident we have a good match. However these photos only show the bottom nylon fitting. Could I see a clear photo of the top fitting, as well?

Speaking of the bottom one, can you also tell me its depth? The diagram below will show you what I mean. It should be one of the two sizes indicated here, though there are other options.

Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.
Winged Channel Balance Shoe, 1-3/32" Depth
Winged Channel Balance Shoe, 1-3/32" Depth
15-004
$0.74
Winged Channel Balance Shoe, 1" Depth
Winged Channel Balance Shoe, 1" Depth
15-005
$0.74
How to Replace a Channel Balance Attachment
How to Replace a Channel Balance Attachment
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Classifying Channel Balance Fittings
Classifying Channel Balance Fittings
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