New face plate for 83-004

A home owner from White Plains NY says:
Back in July '15 I bought a 83-004 latch for our screen door.
I mounted it successfully and it has worked for almost a year. Now it no longer grips into the threads of the "face plate" which is glued to the door.
Can I get a new "face plate" and what is the item number? Alternatively a new plate and latch which grips into threads in the plate.
Thanks
Leon
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Dave Sr. from SWISCO responded:
Hmm... based on your description, it sounds like the rivet nut (like our 70-087) installed into the screen door is worn. See if you can use a tap set to re-tap the threads in the riv-nut. It should be an 8-32 thread count. This might be a quick fix. If not, check with a local hardware store in your area they might sell a kit to install a new riv-nut.
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