Replacement 34" channel balance with hook

Question

Hi- I recently ordered several 34" channel balances and 1" shoes. When it came I realized I need hooks to attach the balance not the screw in that was shipped. Do you have the same balance with a 1" shoe and hooks? The ones I ordered also came with 1.25" shoes but I ordered 1" as I didn't realize they came preinstalled.

I attached a picture of a past post where the customer was looking for the same thing and it was confirmed it could be sourced. Any help is appreciated.

Thank you,

Jordan

I attached a picture of a past post where the customer was looking for the same thing and it was confirmed it could be sourced. Any help is appreciated.

Thank you,

Jordan

Bob · Accepted Answer

Hi Jordan. Sorry to hear of your trouble here. This is not an uncommon occurrence with the Series 795, as we see plenty that use a hook instead of screw clip to install to the jamb track. That hook is our 15-198, and we can indeed furbish balances that use it for you via custom order. Before we jump to that though, there may be a simpler solution for you that will let you use the balances you already purchased. Can you show me a picture of the hole in the window track to which the hooks attach to? Its shape might give us another solution.