Replacement balances and window top clip

A quick learner from USA says:
Number stamped on balance is 3 23. Note the window clip is broken.
User submitted photos of a window balance.
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Paul from SWISCO responded:
We may be able to help. The top sash guide looks like our 18-055, but this is normally used with the 1/2" wide Series 390 channel balance. Your balance looks like our Series 800 which is only 3/8" wide. Can you confirm what you have?
A quick learner from Brandon,fl says:
Looks like 3/8" wide balance. I got a quote from another vendor in NJ for 9.95ea for the balance but he did not have the top clip. I guess the balance and clip have to match up?
channel balance
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Paul from SWISCO responded:
Based on all the information and photos you have provided, I believe the best replacement for you would be our S800-24 channel balance with a 23C option. For the top sash guide, our 18-044 would make a great choice. I would like to encourage you to review these products and let us know what you think.
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