Replacement hinge set

A contractor from Long Beach,California says:

Hi I have recently Purchased multiple replacement parts for these windows but for some reaseon cant find the hinge sets I need..I saw a article that had the exact same window as I have and you recommended buying this hinge #36-004-14 14" steel 2 Bar hinge set but it wont work with what i have.. below is the picture of what i have... Please help!!!This is the second pair ive tried also it cost me $30 dollars to send the parts back to you and i still have to send these ones back is there anyway you can send me return shippin labels on this order?

Thank you,


Thumbnail of the uploaded file named IMG_1619.jpg
Thumbnail of the uploaded file named IMG_1620 (1).jpg
Profile picture of Tom
Tom from SWISCO responded:

Hey, Katy. I'm sorry to hear that our 36-004-14 didn't work for you. However, looking at your photos, that would have been the first part I'd recommend, if I talked to you first. I'm not sure why it didn't work for you. Can you go into more detail as to what the problem was? As long as you replace the top and bottom hinges, it should have worked.

Watch How To Repair A Casement Window Crank Operator
Watch How To Repair A Casement Window Crank Operator
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at