Dear Sir,
Both Pivot shoes on my slide & tilt sash window have broken and need replacing, which I decided I could manage myself.
However I have been unable to find a replacement to fit which will accept the existing Balance Spring. May be it would be easier (Perhaps preferable?) to replace both and I am hoping that you will be able to advise and supply suitable items!
I have attached photographs of the offending parts. I cannot find any marking other than those shown so I have no idea of the manufacturer.
I would appreciate your advice.
Thank you.
Brian
Tom from SWISCO responded:
August 16, 2019
Hello, I haven't come across this set of hardware in my time in the window industry but we have some more seasoned experts that may have a better idea of what you need. We'd appreciate if you could give us a little time to research this and we'll get back to you with a more concrete answer. Thank you! |
Paul from SWISCO responded:
September 3, 2019
Thank you for your continued patience during this busy season. I was the expert Tom mentioned before, and I've been having a hard time finding your balance. I think we may have to opt for a substitute but I'm just not sure what to go with. The detail that will decide this is the pivot bar that goes into the shoe. Can you show me a picture of it? That will let us know what kind of shoe would be compatible with your window, and from there what balance. We'll work our way up. Let me know whenever you can! |
Paul from SWISCO responded:
September 6, 2019
Thanks for your patience while we looked into this. I believe you can use our S600-24 spiral balance with a blue tip color option. That should be the right size and strength for your window. As for the pivot bar, this appears to be an exclusive part from the window manufacturer and isn't available on the market. We have the 26-415, however, which I think will work with your old pivot shoe. If you need to replace the shoe, too, then you could potentially use our 15-188. Look these parts over and let me know what you think. Finally, I personally suggest our 75-006 charging tool. This will make installing the balance a whole lot easier than trying to do it by hand. |
Paul from SWISCO responded:
September 9, 2019
As long as you replace your original balance with our S600-24, then our 15-188 should work well as a replacement pivot shoe. Where the breaks extend doesn't really matter. I'm not sure if your old pivot bars can work with the 15-188. They might, but if they end up not being compatible then you always have the 26-415 as a fall-back option. |
Paul from SWISCO responded:
September 23, 2019
Hello! All pricing for each part can be found on their respective store pages. Shipping is also calculated for you during the checkout process; I can't do it for you here since we have a few different options. It'll depend on what you select. All orders can be placed directly on our site whenever you wish. |
Paul from SWISCO responded:
October 14, 2019
Thank you very much! We appreciate it. Please let us know how it works out, or if you have any questions. |
Hello Paul
Thanks again for your help and advice.
I have now placed an order for the parts you recommended and, when I receive them, I will let you know how I get on with the fitting!
Kind regards
Brian
Paul from SWISCO responded:
November 8, 2019
That's fantastic news! We appreciate the update, Brian. Please let us know if you ever need anything else. We'll always do our best to help. |