Replacement part of our cadwell window travel balance

A home owner from San Diego, California says:
The travel balance is 28 inches long. I need the replacement part number so I can order it.

Thanks,
Manny
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Bob from SWISCO responded:

Thanks for posting. This looks like either an S380-28 or S385-28 Channel Balance. The only difference between these two balances is the depth of the bottom nylon shoe, or the 'heel-to-toe' measurement. Compare both with your old hardware to see what matches best--see the image below for reference. In either case, for a stamp option choose 2740.

Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.

A home owner from San Diego, California says:
I measured it and it is 1 inch. So, ours is 28" Series 380 Channel balance. How do I order one?

Thanks,
Manny
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Bob from SWISCO responded:

All orders can be placed online. From the S380-28 shop page, simply click "Add to Cart," and then click "Checkout" at the top right-hand corner of the screen. Don't forget to set the stamp option you need (2740), as well as the quantity of balances desired. Let me know if you have any other questions!

A home owner from San Diego, California says:

Got it I already ordered it. I hope they can be shipped soon.

Thanks again.

Manny

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Bob from SWISCO responded:

That's great news! Thanks for the order, and please feel free to reach out if you had any other questions!

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