Searching for 3330E

Quick Learner

Jul 19, 2022 12:17 pm

Dear Swisco-Expert-Team,

I tried to identify the correct (1/2"-width-) channel balances for my windows in your shop, but I've stranded. For the top-fitting I couldn't find a match (it's fastened with a screw to the sash window frame).

Also, the four-digit code of some of channel balances (3330, 34" long and a 2830, 29") has an additional "E".

I'll attach a bunch of photos.

Hope you can help and I say a big thank you in advance!

Greetings from Panama!

Hubert

5 user uploaded images

16 Replies

Emily from SWISCO

Jul 25, 2022 11:45 am

Hi, Hubert!

Hmm, I'm not familiar with the top fitting for your balance. I'm going to forward this to one of our senior experts to see what he recommends. We'll reach out to you the moment more information is available.

Thank you!

Quick Learner

Jul 26, 2022 1:22 pm

Thank you, Emily! Hopefully there is a solution.

Paul from SWISCO

Jul 27, 2022 9:09 am

Thank you for your patience, Hubert. The balances you show here resembles the Old Security balances so we can custom make you a 34" and 29" long balance with the 19-042 top fitting and 15-005 1" deep bottom fitting. We'll use a 3330 strength option for the 34" balance and the 2830 strength option for the 29" balance. Does that sounds good to you? If it does, let us know how many of each you'll need and we can draft a price quote from there.

Quick Learner from Panama

Jul 27, 2022 8:46 pm

Hi Paul,

This sounds fantastic. Thank you very much!

I would need 4 pairs of the 34" - 3330 strength balance and 1 pair of the 29"- 2830 strength balance.

I found that in each pair of the 34" ? 3330 balances one balance carried an additional 'E' after the four-digit code (see photo above). So for each window there is a ' 34"-3330 ' - balance on one side and a ' 34"-3330E ' -balance on the other side. For the 29" ? 2830 pair actually both carry an additional "E" (' 2830E ' on both balances). Is this important?

Thank you so much for all your help and your offer to custom make the balances with the right fittings!
Hubert

Paul from SWISCO

Jul 28, 2022 9:24 am

Great! No, in this case the letters on your balance aren't important but the numbers definitely are. They represent the weight range your balance is calibrated to support. What we'll do now is email you a purchase link and price quote for (8) of the 34" balances with the 3330 option and (2) of the 29" balances with the 2830 option that you can use to place an order on our website. If you'd like to make any changes or had any question, just let us know right here on this page!

Quick Learner from Panama

Jul 29, 2022 1:03 pm

Perfect, thank you so much!

Almost there! Now I found these aluminum pieces at the top corners of the sash where the 19-042 top fitting gets screwed on rather beaten up and would like to replace some (see photos). Can't find them though in the store. Any chance you have them? If not, I may try to bend the metal back to the original form, hoping not to break the aluminum. (some dimensions: width of the top approx. 21 mm, width of the "foot" approx. 13mm, length of the "foot" approx. 24mm).

Thank you again for your wonderful help!

4 user uploaded images

Paul from SWISCO

Aug 2, 2022 10:58 am

No problem, Hubert!

Unfortunately, your top sash guide was discontinued some years ago. We have a possible substitute, our 18-065, but you'll need to modify it to get it to work for your sash. Look this part over and see what you think.

Quick Learner from Panama

Aug 2, 2022 10:29 pm

Hi Paul,

many thanks for this additional information. Although this top sash guide doesn't really fit I might be able to drill some holes etc. to make it work.
I just now placed a nice order and can't wait to get these ol' windows working nicely again.

Thank you so much for all your help and guidance, and please say hi and my gratitude to Emily as well!
Saludos! Hubert

Paul from SWISCO

Aug 3, 2022 9:09 am

I sure will, Hubert! We're always happy to help. Good luck with the repairs and please let us know if we can be of further help!

Quick Learner from Panama

Sep 1, 2022 1:28 pm

* * * * * This is a message I tried to send you August 24: * * * * *

Dear Emily and Paul of the Swisco Expert-Team,

I don't want to miss to thank you for your excellent help and advice during the process of finding the right channel balances for me. Last Saturday was one of the best Saturdays for a long time when I could fix all those almost unusable and stuck windows in our old house here in Panama. What a joy having them opening and closing so smoothly again!

And the word has spread. A neighbor here also has issues with her windows and we found them having the same types of channel balances with the fittings you made especially for me.

As a start for her house, I would like to inquire if you could make

- 2 pairs of 2830E - channel balances, 29" length
- 1 pair of 2930E - channel balances, 30" length

All three pairs should have the same fittings on the top and at the bottom that you custom made for me: This is the 19-042 top fitting and the 15-005 1" deep bottom fitting.

Another question:
Do you happen to have someone in your expert team who speaks Spanish? I am living in a small town in the former Canal Zone with numerous old houses that all have more or less the same types of sash windows and I presume most if not all have issues. I am not able to help all house owners with their windows, but there is a clever carpenter who could do this as part of his business. But he speaks Spanish only. So, if there is a Spanish-speaking member in your expert team they could communicate with the carpenter in situations when he needs advice from you. This would be so great.

Thanks again and my best regards!
Hubert

Emily from SWISCO

Sep 1, 2022 2:35 pm

Hi, Hubert.

This is the first time we're seeing this message but I am so glad your windows are back in action again. It's our pleasure to help, of course!

We can certainly make those balances for your neighbor. I'll email you purchase links and price quotes for your requested quantity and lengths right now for you to review.

I'm afraid we don't have an expert that speaks Spanish but our customer service representative, Ingrid, does and she would be happy to translate our advice and recommendations. The carpenter can email us at help@swisco.com or he can create his own discussion with any questions he may have.

If you have any questions just let me know! I'd be happy to help.

Quick Learner from Panama

Sep 1, 2022 5:23 pm

Hi Emily,

This is great. Many thanks! I just placed the order :)

It is also great to hear there is a Spanish speaking customer service representative, Ingrid. I'll try to activate the carpenter and hopefully he becomes interested in this great opportunity.

Greetings from Panama!
Hubert

Emily from SWISCO

Sep 2, 2022 8:01 am

Thank you very much for your order, Hubert. We really appreciate it! I'll be here to help if you need anything else!

Quick Learner from Panama (Central America)

Mar 5, 2023 1:23 pm

Dear Swisco-Experts,

here I am again! :)
I would like to order some more of custom-made channel balances, just as before (see my order history), but this time with a different length and strength:

- 2 pairs of 2530E ? channel balances, 26" length
- 5 pairs of 3330E ? channel balances, 34" length

All should have the 19-042 top fitting and the 15-005 1" deep bottom fitting.

Hope you can still make them.

Best wishes from Panama,
Sincerely, Hubert

Emily from SWISCO

Mar 7, 2023 3:38 pm

Hey, Hubert.

It's nice to hear from you again! I hope all is well. We can definitely make these balances! I'll email you an order link that you can use to place an order on our website. If you have any questions just let me know!