Dear Swisco-Expert-Team,
I tried to identify the correct (1/2"-width-) channel balances for my windows in your shop, but I've stranded. For the top-fitting I couldn't find a match (it's fastened with a screw to the sash window frame).
Also, the four-digit code of some of channel balances (3330, 34" long and a 2830, 29") has an additional "E".
I'll attach a bunch of photos.
Hope you can help and I say a big thank you in advance!
Greetings from Panama!
Hubert
Emily from SWISCO responded:
July 25, 2022
Hi, Hubert! Hmm, I'm not familiar with the top fitting for your balance. I'm going to forward this to one of our senior experts to see what he recommends. We'll reach out to you the moment more information is available. Thank you! |
Paul from SWISCO responded:
July 27, 2022
Thank you for your patience, Hubert. The balances you show here resembles the Old Security balances so we can custom make you a 34" and 29" long balance with the 19-042 top fitting and 15-005 1" deep bottom fitting. We'll use a 3330 strength option for the 34" balance and the 2830 strength option for the 29" balance. Does that sounds good to you? If it does, let us know how many of each you'll need and we can draft a price quote from there. |
Paul from SWISCO responded:
July 28, 2022
Great! No, in this case the letters on your balance aren't important but the numbers definitely are. They represent the weight range your balance is calibrated to support. What we'll do now is email you a purchase link and price quote for (8) of the 34" balances with the 3330 option and (2) of the 29" balances with the 2830 option that you can use to place an order on our website. If you'd like to make any changes or had any question, just let us know right here on this page! |
Paul from SWISCO responded:
August 2, 2022
No problem, Hubert! Unfortunately, your top sash guide was discontinued some years ago. We have a possible substitute, our 18-065, but you'll need to modify it to get it to work for your sash. Look this part over and see what you think. |
Paul from SWISCO responded:
August 3, 2022
I sure will, Hubert! We're always happy to help. Good luck with the repairs and please let us know if we can be of further help! |
Emily from SWISCO responded:
September 1, 2022
Hi, Hubert. This is the first time we're seeing this message but I am so glad your windows are back in action again. It's our pleasure to help, of course! We can certainly make those balances for your neighbor. I'll email you purchase links and price quotes for your requested quantity and lengths right now for you to review. I'm afraid we don't have an expert that speaks Spanish but our customer service representative, Ingrid, does and she would be happy to translate our advice and recommendations. The carpenter can email us at help@swisco.com or he can create his own discussion with any questions he may have. If you have any questions just let me know! I'd be happy to help. |
Emily from SWISCO responded:
September 2, 2022
Thank you very much for your order, Hubert. We really appreciate it! I'll be here to help if you need anything else! |
Emily from SWISCO responded:
March 7, 2023
Hey, Hubert. It's nice to hear from you again! I hope all is well. We can definitely make these balances! I'll email you an order link that you can use to place an order on our website. If you have any questions just let me know! |