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Emily from SWISCO responded:
May 27, 2022
Hello! We'd be happy to help but we'll need to see pictures of your balance's top and bottom fittings to determine a match. The video below will go over exactly what we'll need. |
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Emily from SWISCO responded:
May 31, 2022
Thank you! It looks like your balance has the 19-041 top fitting which tells me this will have to be a custom order as we don't have a stock balance that uses this fitting. Before we proceed, I'll need you to confirm the depth of your bottom fitting. It should be either our 15-004 or 15-005 but you'll need to measure as shown below and tell me which matches best. Based on your stamp, your sash should weigh 40 pounds which means we'll use the 2970 stamp option for sashes that weigh 39 to 42 lbs. You may want to weigh your sash just to double check since custom orders are nonrefundable. 
Comparison of the S380 and S385 balance shoes.
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Emily from SWISCO responded:
October 4, 2022
Thank you for confirming! To sum it up for you, we will be using a 30" long metal channel with the 19-041 top, 15-004 bottom and 2970 stamp. What I'll do now is email you a purchase link and price quote for (8) balances made to this configuration. You can use this to place an order on our website. If you have any questions just let me know and I'd be happy to help. |
