Vinyl window counter balance

Home Owner from Yorkville, IL

Jun 10, 2017 3:10 pm

This is a LoE, single hung, insulated, dual pane, vinyl window. We do not know the manufacturer. Window does not go up or stay up. Window is 69 inches long, 34 1/2 inches wide. It's about 10 years old. We've been to several hardware stores but can't find a part. Home Depot recommended your website. Please let us know if you have the correct part. Thank you.

6 Replies

Tom from SWISCO

Jun 13, 2017 12:47 pm

Thanks for posting. This looks like our Series 395 channel balance, but with a special 15-198 hook attached on top instead of the usual screw tab. We can custom make this for you. Before we begin, can you tell me what the stamp on the metal channel reads? Can you also tell me the exact length of the metal channel? Finally, how many did you need?

Home Owner from Yorkville. IL

Jun 13, 2017 8:13 pm

Thank you for your reply.
The stamp reads 32C
BSI TD (this part is written vertically)

The length of metal channel is 32 inches. We would need two of them.
Could you tell me what the cost would be to custom make this before proceeding?

Thank you!

Tom from SWISCO

Jun 14, 2017 10:45 am

Great, thank you. I'll email you a custom order link for 2 right now. This will include a price quote that you can review before adding the special balance to your cart.

Quick Learner from Norfolk VA

May 3, 2025 12:49 pm

I need the exact same part as pictured BSI 32C has a hook on it. Need two can you let me know if you have any and price?

Tom from SWISCO

May 5, 2025 10:18 am

I'd be happy to facilitate that for you, but before we begin I think it would be safe to see a few photos of your old balance just to be safe. I know you said that it was identical to the assembly pictured above, but custom orders are non-refundable and so it's always a good idea to start from scratch to be on the safe side. If there are any small inconsistencies, it's better that we know about them now instead of when you receive them, at which point you will be out the cost of the balances.

To start, I'd need a clear and unobstructed photo of the T lock shoe, the clip at the end of the cord, and the stamp. I'm expressly interested in the pivot shoe. There are a huge variety of different T lock shoes and I want to be sure your balance has the right model.