Thank you so much to help!
I feel it is a hook on the top, because when I use my finger to touch the L shape on the top, it can swing side ways and I don't know of any tool can screw there, see attached photo (top.jpg).
The stamp is bit blurry, but I can read 33E B.S.I. RO, see attached photo (stamp.jpg)
By the way, part of shoe is in side the slide (shoe in slide.jpg) that can't be taken out, and it will be connected to the balance with the structure showed in photo (balance bottom.jpg)
Thank you!
Xuan
5 user uploaded images
Thank you, Emily!
I have one more question regarding the hook attachment. My window frame does not have a square hole and the hook seems to be sealed firmly from the top and not able to be taken out. Is it possible that I just leave the old hook there, and use a screw attachment for the new balance?
If so could you help to update the customized order to a screw attachment, and in addition, I need a total of four balances to repair for two windows.
Thank you!
Xuan
Hi Emily,
Thanks for the reply! Please see the attached photo for the attachment. It is sealed from the top by wood (dark area in the photo), so that the attachment can't be pushed upward.
Best,
Xuan
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Hi Paul,
Thank you so much for looking into this! I am attaching more photos about the attachment. Yes, the attachment is on the side of the track, but there is no cutout. The top edge of the attachment immediately meets the wood on the top , and I don't know how to take it out (I put my finger there and feels no space/hole to move the attachment upward).
Best regards,
Xuan
4 user uploaded images
Thank you, Paul! That sounds good to me.
Do I need to place a custom order or just order the parts you mentioned? Also I need a total of four balances (two pairs) for fixing two windows.
Best regards,
Xuan