Window Balance

Hello there, Xuan.

I am confident we can help with this but I'd like more information before I recommend anything. Can you confirm if your balance uses a hook or screw to install? Can you also tell me the stamp printed on the metal channel? 

Thanks for getting back to me! We can certainly supply replacements for this balance but it will have to be a custom order due to its configuration. To outline it for you, we will use the S795-33 with the 33E stamp and the 15-224 inverted link, and 15-198 hook attached. You can use this link to place an order on our website. 

Please note, this link does not include the pivot shoe. If your old one is in good shape, you can just reuse it.

Let me know if you have any questions and I'd be happy to help!

We've never heard of a balance hook being sealed into the jamb. They're always designed to be taken out. If yours is indeed sealed in, someone made a mistake when installing this hardware. Can you show us a photo of the hook installed? 

That's very odd. I'm going to forward this to one of our senior experts to see what he thinks. We will reach back out to you the second we have more information.

Thank you!

The cutout for the hook should be on the track, not sealed in. From the photo, it looks to be on the side of the track. Is it possible to send a few more photos from a few different angles? 

Thank you kindly for the additional photos, Xuan! The frame of the window seems very weathertight, so I don't recommend taking the window frame apart to get to the top clip. What I suggest doing is cutting off the cord to the top clip and letting it stay there. This way you can use the stock Series 795 with the 19-043 screw clip by drilling a hole at the top of the track, not on the side, and with a long screw that will reach the wood frame and attach the balance clip. Note, the S795 comes attached with the 15-195 T-lock shoe by default so you would have to purchase the 15-224 inverted link separately and swap them as shown below.

Let me know if you have any questions!

Nope, there's no need for a custom order since you'll be using the stock Series 795 . Based on the information you've given us in this thread, I recommend the S795-33 with the 33E stamp option. Just don't forget that you will also need the 15-224 inverted link. You can place an order for these parts directly on our website whenever you'd like.