Tom from SWISCO responded:
June 1, 2021
Thanks for reaching out to us, Tim. We can definitely make a custom balance for you that uses these fittings, but that top sash guide is another matter. Please give us a little time to look into that and I'll get back to you ASAP. |
Tom from SWISCO responded:
June 3, 2021
Okay, I have some good news. We were able to track down this top sash guide and are currently having stock made up for you. We hope to have that available soon, though it will likely take some time. I will let you know the moment they are available. With that out of the way, let's talk about this balance. Like you already mentioned, it has the 19-035 top and 15-007 bottom. Can you additionally tell me the length of the metal channel, as well as what the stamp printed on it reads? Can you also tell me how many you needed? Once I have that, I can email you a purchase link and price quote that you can use to place an order for these on our site. That's only assuming that you wanted to purchase it now. You can also wait for the top sash guide to come in and get everything at once, but I don't have a solid ETA on that and it may be some time, as I said before. It's up to you! |
Tom from SWISCO responded:
June 3, 2021
These things typically take around 5-6 business weeks, but your part is a little older and harder to find so I'm not sure how much that will affect matters. Either way I think 5-6 weeks are a safe estimate at the moment. I will notify you the moment we have them in. Thanks for your patience and understanding! |
Tom from SWISCO responded:
June 4, 2021
You got it! Please let me know if you had any other questions in the interim. Otherwise, you'll hear back from us once we have these top sash guides in our inventory. |
Tom from SWISCO responded:
June 21, 2021
Hello again! Please see our new 18-164 Pan Am top sash guide. I believe this will work perfectly well for your window. |