Window hardware replacement

A quick learner from USA says:
We are looking to find replacements for the pieces shown below as directed by customer service. The white plastic piece is broken in half. The other half is stuck in the window frame. I will need three sets please.
Thumbnail of the uploaded file named IMG_0296 (1).jpg
Thumbnail of the uploaded file named IMG_0295.jpg
Thumbnail of the uploaded file named IMG_0297.jpg
Profile picture of Emily
Emily from SWISCO responded:

Hello there!

Thank you for reaching out to us. I recommend you have a look at the 15-259 pivot shoe which uses the S159 coil springs. We also have a video that will walk you through the replacement process which I've posted below. Take a look and let us know if you have any questions. 

A home owner from USA says:
I have 2 different windows that are broken- so I would need sets for 2 windows. How expensive are they? In my Muncy, Pennsylvania area is there anyplace to purchase them locally and is there some place that would do the labor?
Profile picture of Emily
Emily from SWISCO responded:

Pricing can be found on the 15-259's store page but we're not sure who may have these parts in your area. Our contacts are limited to South Jersey so you would need to contact a local professional near you. 

A home owner from USA says:
Good Morning- YES- I would like to order the hardware to repair 2 different windows.That would include the coil balance pivot shoe and the pins we need to place in the window. Is there any way that printed directions could also be included? Thank you very much for you attention to this matter. Nan
Profile picture of Emily
Emily from SWISCO responded:

You can place an order for these parts directly on our website at your convenience! Note, you will need to check the band of the coil springs for a code to determine what spring weights you'll need. If there aren't any, you will need to divide the sash weight by two. 

We, unfortunately, don't have printed instructions for this conversion but the video above will detail every step. 

How to replace a Simonton coil balance
How to replace a Simonton coil balance
VIDEO
WATCH >
Removing Rusted Pivot Bars
Removing Rusted Pivot Bars
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Replacing the Simonton Coil Balance
Replacing the Simonton Coil Balance
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.