This is a double arm operator, with the longer arm about 9". The operator says Wright, and the crank handle says Hurd. The mount is rectangular, and the color is nickle
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I would be happy to find an operator to replace yours, but I will need more information. Could you show me a picture of yours removed from the window? That would be a huge help. Thanks!
Tom,
The picture a "contractor from Raeford, NC" sent Dave is exactly what I need.
the picture of 39-027 & 28 E does not appear to have the double arm.
Your operator does not have a double arm, either. That second arm beneath the main arm of your operator in your picture is actually part of the hinge, which is a separate part entirely.
So when the window drops 1/4" when opened, do you think the problem is with the main arm or the hinge?
Thanks
Hmm... it sounds like the hinges may not be secure. When the window drops 1/4", is it loose? Carefully look at the hinges at the top and bottom to see how well they're secured to the frame. Also examine where they attach to the sash itself.
You're welcome let us know how this turns out!