Hi I'm looking for a new plastic pin for inside the pivot block that broken!
pivot block connector is healthy but the pin is brokenThanks
Tom from SWISCO responded:
May 9, 2023
I'm afraid I can't quite make out what your pin is in this photo. It's a little too unclear. Would it be possible to see a better photo of it? Seeing one in undamaged condition would also help, if you happen to have one (from another door in the house, perhaps). That way we can be sure that no important details are missing. |
Tom from SWISCO responded:
May 10, 2023
These photos are perfect, thank you. The bad news is that I can confirm that this is not a part we're able to supply. We actually did sell it at one time, but it was discontinued almost exactly 10 years ago (March of 2013). To my knowledge, there is no verified alternative. The design was just too specific. Now, that's not to say that we don't sell other parts that might work. The pivot block itself is our 23-409, and we carry several pins I know will work with it. The 23-115 is the most common pairing, though I don't know how compatible that will be with your existing track. It's designed to plug into a roll guide like the 21-174, or a bottom bracket like the 23-316. I'm no sure what your door uses. This may be worth considering, but like I said before it's not verified. I can't guarantee that it will work for you. |
Casey from SWISCO responded:
March 13, 2024
Hello, It looks like you are showing the same parts from your original request above. Unfortunately, the pin is still not available but the options that Tom mentioned in his response would be our best alternatives. If you decide to give any of them a try and run into problems, our return policy can be found here. |