Emily from SWISCO responded:
April 1, 2024
Hello there! Thank you for reaching out to us. We should be able to help with this. Could you show us a photo of the inside of the metal channel where the innerspring connects to the pulley mechanism? Can you also confirm the number of balances you're looking to replace? |
Emily from SWISCO responded:
April 1, 2024
Thanks so much! Based on what I see here, this doesn't appear to be a custom balance. I believe you can use either the Series 380 or Series 385 with the 2750 stamp option. I noted that you said the depth of the bottom shoe is 1-1/16" deep but that isn't something we can supply. However, I do wonder if it measured 1-3/32" deep originally and then wore down over time from use. If that isn't the case, you could always shave down the shoe to the desired depth. Just note that modified parts can't be returned for a refund. Our return policy can be found here just in case.
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