Emily from SWISCO responded:
April 17, 2024
Thanks for reaching out to us! We should be able to help with this. Can you show us a photo of the inside of the metal channel where the innerspring connects to the pulley mechanism? Can you also confirm the depth of the bottom shoe? |
Emily from SWISCO responded:
April 17, 2024
Thank you for the additional photos! My recommendation is either the S351-29 or S390-29 depending on the depth of the bottom shoe. You'll have to measure as shown below to determine the best match. I also recommend the 2830 stamp option based on your old stamp. Let me know if you have any questions! Comparison of the S351 and S390 balance shoes.
|
Emily from SWISCO responded:
April 18, 2024
Yes, we do! It's always a good idea to replace the balances on both sides of the window. Using an old balance and a new balance in the same window would cause the newer hardware to wear out much faster as it has to pick up the slack for the weaker, older balance. |
Emily from SWISCO responded:
April 19, 2024
You can return the balances for a refund if they don't fit. Our return policy can be found here just in case. |