Jeld-Wen casement window replacement pile weather strip

A quick learner from 65807 says:
I need to replace the pile weather-stripping of our Jeld-Wen windows. I apparently did the math wrong, since the 58-021 was too short to match what came out of our windows. Our windows do have a fin-seal in the middle of them.
The color of our windows are called "sand".
Please advise.
Also, will we be able to return the 58-021 - 200' that arrived today?
Thumbnail of the uploaded file named base to pile tip height.jpg
Thumbnail of the uploaded file named base width.jpg
Profile picture of Emily
Emily from SWISCO responded:

Hello! 

I'm afraid we don't have pile in this size. The best option in our inventory appears to be the 58-198, which is 3/16" x 7/16". It's taller than what you need so you'll have to "shave" the pile down with a razor.

However, please note that this can be a tricky task if you don't have a steady hand and a lot of patience. Modified items like this also cannot be returned for a refund in case it doesn't work out. Just something to think about before making your purchase. You could always triple-check your dimensions to be safe. 

You can find our return policy here to return the 58-021 that you purchased.

How to Cut Out Pile Weatherstripping
How to Cut Out Pile Weatherstripping
VIDEO
WATCH >
Identifying Replacement Weatherstripping
Identifying Replacement Weatherstripping
VIDEO
WATCH >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.