Order does not fit our 1996 windows

A quick learner from Indiana says:
March 22, 2024
Parts we bought don't fit
Need return and order the correct part.
Terry
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Emily from SWISCO responded:
March 25, 2024

Thanks for reaching out to us, Terry. I'm sorry to hear the parts you ordered didn't pan out. You can find our return policy here. 

We're happy to help but we'll need more information. Can you upload photos of the original lock you're looking to replace? 
A quick learner from Indiana says:
March 26, 2024
A customer service agent sent me the return instructions. Here are some photos.
Thumbnail of the uploaded file named nylon latch part
Thumbnail of the uploaded file named 45189 truth stamp casement lock
Thumbnail of the uploaded file named casement lock
Thumbnail of the uploaded file named 21328 stamp
Thumbnail of the uploaded file named 45189 truth stamp casement lock
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Emily from SWISCO responded:
March 27, 2024

Thank you kindly for the photos. I see that you ordered the 38-144 casement sash lock which is the best option we have in our inventory. Can you go into more detail as to how this part didn't fit or what issues you ran into? 
Primary Casement Sash Lock, Non-Handed
Primary Casement Sash Lock, Non-Handed
38-144
$10.84
Anatomy of a casement window
Anatomy of a casement window
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