Pivot Shoe

A quick learner from Fort Myers Fl says:

I ordered the wrong pivot shoes. I ordered 15-129 which are 9/16 thick. I cant find the right ones on your site, please help. I would like to return the ones I ordered and order the right parts. 

Thank you

Thumbnail of the uploaded file named 20231122_072503.jpg
Thumbnail of the uploaded file named 20231122_072259.jpg
Thumbnail of the uploaded file named 20231122_072533.jpg
Thumbnail of the uploaded file named 20231122_072427.jpg
Thumbnail of the uploaded file named 20231122_072524.jpg
Profile picture of Casey
Casey from SWISCO responded:

Hello,

Your pivot shoe resembles the 15-231 with a white corner lock. To confirm, you'll need to make sure that the bottom of the shoe has the same 9/16" thickness shown below. Our return policy can be found here to send back the incorrect pivot shoes. Thank you! 

Dimensions for 15-231
Dimensions for 15-231

How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.