Bob from SWISCO responded:
November 30, 2020
Sorry to hear the 39-107FK didn't work for you. You can view our Return Policy here. One issue to my eye is that the spline on your operator does not appear 'centered' on the base, which is needed for the 39-107FK type cover and handle. Can you show me a picture of your entire mechanism, including the link arm(s)? We'll do our best to find what you need from there. Thanks. |
Bob from SWISCO responded:
November 30, 2020
What I mean is I don't believe the 39-107FK is compatible with your old operator. The 39-107FK is meant for an operator where that spline, the spindle that the handle fits over, is perfectly centered on the base. It certainly doesn't seem to be in your photos. I need you to open the window and show me the entire operator assembly; by link arm(s), I mean the arms that jut out of the back of the operator base and push and pull the window sash. If I can identify the operator your window uses, I should be able to tell you a better cover and handle option. |
Dave Sr. from SWISCO responded:
December 1, 2020
Maybe I can help. I am afraid your exact operator is that is not available. We carry very similar operators--see our 39-031 & 39-031, or our 39-155 & 39-156--but the operator base is bigger. You'd have to see if you could somehow adapt your sill to use this size operator. I can't guarantee you could, but it's our best option. Note that these would work with the 39-107FK. I apologize we can't be of more help, and best of luck with the repair. |