I Ordered the Wrong Operator

A home owner from Central MA says:
June 16, 2023
Hello, I think I made a mistake in ordering a replacement part. The one I received is not the same as the one in the picture above. Can someone please help me order the correct replacement assembly>
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Bob from SWISCO responded:
June 16, 2023

Hello there. Sorry to hear the 39-035 didn't work out for you; view our Return Policy here. It looks like you need an operator with a straight arm, albeit with an offset. Consider our 39-217 instead. This looks a lot closer, but compare the diagrams below with your old hardware to ensure it matches what you need. Also, if you need a new handle and cover, see our 39-114L and 39-107.

Dimensions for 39-217
Dimensions for 39-217
Truth Hardware Entrygard Dyad Window Operator
Truth Hardware Entrygard Dyad Window Operator
39-035
$32.30
Single Arm Window Crank
Single Arm Window Crank
39-217
$40.39
Crank Handle, 11/32"
Crank Handle, 11/32"
39-114L
$4.42
Truth Hardware Operator Cover
Truth Hardware Operator Cover
39-107
$3.30
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