need help

A quick learner says:
August 30, 2023
Replacement parts for earth wise vinyl windows
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Thumbnail of the uploaded file named IMG_2872.jpg
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Tom from SWISCO responded:
September 1, 2023

Thanks for reaching out to us. It looks like you need a new pivot shoe and pivot bar. I recommend our 15-216 and 26-021, respectively.

We may also be able to help with the balance, if you needed it. However I can't quite make out how it connects to the shoe. If you did want a recommendation for this part, please show me a clear picture of that metal clip at the end of the cord and I can check our inventory for a possible match.
A home owner from Croghan Ny says:
September 2, 2023
I was wondering if you had the screws to go with the pivot bar.
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Tom from SWISCO responded:
September 5, 2023

Sure, the 26-021 can use a #8 self tapping screw. Length will depend on the original; if you happen to still have one, you can measure that to verify. Otherwise you can pick this size up at any local hardware store.
A home owner from Croghan Ny says:
September 8, 2023
I would like to order 8 of each can I do that through you or not.
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Tom from SWISCO responded:
September 11, 2023

Great! I can't place an order for you here, no, but you can order these directly on our site at your convenience.
A home owner from Croghan Ny says:
September 11, 2023
I have some to send back can you tell me how to do that.Thank you for your time
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Tom from SWISCO responded:
September 11, 2023

Sure, you can see our return policy here.
Pivot Bar, 2-1/2"
Pivot Bar, 2-1/2"
26-021
$1.97
T-Lock Pivot Shoe
T-Lock Pivot Shoe
15-216
$2.55
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How to Convert a Crossbow Balance to a Channel Balance
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