handle and mechanism for casement window

Question

I have some issues with some windows from Fibertec. For some the handle is spinning but the window does not open. Do I have to replace the whole mechanism or just the handle. I am enclosing pictures of the outside of the mechanism and inside. The distance between the screws is 5". The tie bar is truth 40887.
The second problem is that a black plastic that slides on the track has broken. Do you know which part should be replaced? (photo nov 8-10)

Jasmine · Accepted Answer

Thanks for reaching out! Your casement operator looks like it could be our 39-023 11" Rear Mount Casement Operator. The opposite handed version is part 39-022. To determine if these are the right fit for your window carefully compare the dimensions shown on the diagram below. This part is available in white.

The compatible crank handle is part 39-114L.

Dimensions for 39-023

Detail view of 39-023

The part you are referring to as the tie bar marked with the 40887, is the casement window hinge. The black plastic slider is also a part of this hinge. Start with looking over the dimensions for our 36-048. See if they come close to your hinge's dimensions; it is likely they will not be an exact match. Although, it should still work as a replacement.

You will need to change both the top and bottom hinge to ensure the window continues to function properly and these can be used for the right and left side of the window. Keep in mind you may need to drill new installation wholes to install them, so you'll want to be careful not to drill too far into the frame, cracking the glass.

Detail of 36-048

Additional dimensions for 36-048