need help

Quick Learner

Aug 28, 2023 10:47 am

Further to my recent telecon on the above, pls see attached the images of the current balance and the top sash guides both of which need to be replaced

The balance length is 29" and the width is approx 1/2"

As i need these very urgently, I would really appreciate your help in identifying the part nos that i need to order from swisco this morning

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Paul from SWISCO

Aug 29, 2023 12:18 pm

EXPERT

Thanks for reaching out to us. This top sash guide is pretty damaged so it's hard to say. However, take a look at the 18-180 top sash guide. Compare the dimensions with an undamaged version of your top sash guide and see how they match up.

Quick Learner from Manalapan NJ

Aug 29, 2023 1:10 pm

Paul

These are the pictures of the sash guide that i had sent this morning

They include pictures of the undamaged sash

The guide top width is ~1"
The shorter top side length is ~1/2 "
And the total length facing front when installed in the channel is just over 2"

As you will see on the installed guide, it is absolutely flat on the bottom as compared to the 18-036 and the 18-180 which curve up from the base. Also the screw holes are different

Would really appreciate your help in identifying the correct guide

Thks

5 user uploaded images

Paul from SWISCO

Aug 30, 2023 10:24 am

EXPERT

I went back through our archives with your exact top sash guide and was unable to find it. There aren't many top sash guides that go with the Series 810 balance. The 18-180 was the closest I could find for your window, unfortunately. I am very sorry for the inconvenience.

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