Further to my recent telecon on the above, pls see attached the images of the current balance and the top sash guides both of which need to be replaced
The balance length is 29" and the width is approx 1/2"
As i need these very urgently, I would really appreciate your help in identifying the part nos that i need to order from swisco this morning
need help

Quick Learner
Aug 28, 2023 10:47 am
4 user uploaded images
4 Replies

Paul from SWISCO
Aug 29, 2023 12:18 pm


Thanks for reaching out to us. This top sash guide is pretty damaged so it's hard to say. However, take a look at the 18-180 top sash guide. Compare the dimensions with an undamaged version of your top sash guide and see how they match up.

Quick Learner from Manalapan NJ
Aug 29, 2023 1:10 pm
Paul
These are the pictures of the sash guide that i had sent this morning
They include pictures of the undamaged sash
The guide top width is ~1"
The shorter top side length is ~1/2 "
And the total length facing front when installed in the channel is just over 2"
As you will see on the installed guide, it is absolutely flat on the bottom as compared to the 18-036 and the 18-180 which curve up from the base. Also the screw holes are different
Would really appreciate your help in identifying the correct guide
Thks
These are the pictures of the sash guide that i had sent this morning
They include pictures of the undamaged sash
The guide top width is ~1"
The shorter top side length is ~1/2 "
And the total length facing front when installed in the channel is just over 2"
As you will see on the installed guide, it is absolutely flat on the bottom as compared to the 18-036 and the 18-180 which curve up from the base. Also the screw holes are different
Would really appreciate your help in identifying the correct guide
Thks
5 user uploaded images

Paul from SWISCO
Aug 30, 2023 10:24 am


I went back through our archives with your exact top sash guide and was unable to find it. There aren't many top sash guides that go with the Series 810 balance. The 18-180 was the closest I could find for your window, unfortunately. I am very sorry for the inconvenience.
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