need window balances

I think we can replace this balance, but it will have to be a special order. Specifically it looks like our S300-24 spiral balance, but with the standard shoe swapped out for our 15-020. 

To confirm, I'd like to see the bottom sash clips that lock to this shoe. In most cases, when the balance shoe breaks the sash clip is also broken. 

I'd also like you to tell me the weight of the sash and how many balances you need.

Hey, Elsa. Knowing the weight of the sash is definitely helpful, but we still need to see the bottom sash clip I mentioned. That will let us confirm what shoe you need attached to your balance, which is what makes this a special order to begin with.

The S300-24 balance we mentioned before definitely looks like our best match. After you remove both balances, you should be able to remove the sash and check on the bottom nylon clips which the balance shoes will lock onto. If they are broken, you need to replace them before installing new balances.