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Tom from SWISCO responded:
January 3, 2012
Thank you for posting! There should be some sort of stamp or marking located on the metal channel. Please let us know what it reads and we will help you identify the appropriate option. If there are no stamps or markings, you will have to weigh the sash itself. To do so, simply remove it from the window and place it on a scale. We would need to know the weight in pounds.
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Tom from SWISCO responded:
January 9, 2012
Thank you for posting. Can we please know whatever stamps or markings are on your original channel balances? This will help us determine what you will need.
If your original balances have no stamps or markings, we will need to know your sash weight. |
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Tom from SWISCO responded:
January 10, 2012
Unfortunately, that's not quite how the stamp options are determined. If your original balance was a Series 800, then you should only order a Series 800 as a replacement. No other balance would work properly.
The three options--"13A," "13B," and "13C"--are based on the weight range that your balance can support. You must select only one for your balance. The best way to determine which one you need is to match it with whatever is stamped on your original balance. If your original balance does not have a stamp, then you must weigh your sash on a scale and determine the option that way. I would be happy to assist you in either; all I need is the number stamped on your channel, or the weight of your sash. |
