spiral balance Repair

A contractor from chicago says:
how can a spiral balance be repaired
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Dave Sr. from SWISCO responded:
Balances cannot be repaired, they are made to be replaced.
A handy person from Michigan says:
I measured and found I need the 28" s900. I weighed my sash at 16lb, do I need the red or green tip?
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Mike from SWISCO responded:
It is best to replace to the original color. If you cannot determine the original color, it looks like either the red or green would work:

Red tip has a sash support range of 10 through 22 lbs.
Green tip has a sash support range of 14 through 26 lbs.
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