Custom Channel Balance Quote Request : SWISCO.com

Quick Learner

Mar 15, 2023 11:39 am

Channel balance series: S377
Channel length: 34
Channel stamp: 3330
Quantity: 16
Comments: Used with aluminum window

6 Replies

Emily from SWISCO

Mar 17, 2023 8:29 am

Hello there!

We've just added the S377-34 with the 3030 spring strength option to our catalog. You can place an order directly on our website at your convenience.

If you have any questions just let us know!

Quick Learner from California

Mar 22, 2023 3:35 pm

Hi Emily,
I ordered 34 of the S377 on order number 2043090 but they won't fit. The first window they get hung up on the metal clip and come out of the window.
At a Swisco rep request I included some pictures for you. He asked to show my old balance next to the new ones I just ordered.

5 user uploaded images

Emily from SWISCO

Mar 23, 2023 9:18 am

Thank you for reaching out to us. It appears you don't have the Series 377 originally which explains why you're running into some trouble. The original balance in your photos is a match for our Series 380 or Series 385, depending on the depth of the bottom fitting. You'll need to measure as shown in the image below to determine the best match.

Our return policy can also be found here.

Comparison of the S378, S380 and S385 balance shoes.

Quick Learner from California

Mar 23, 2023 9:40 am

Great!

Thank you for your fast and helpful reply. I will now make the new order. You guys are the best.

Emily from SWISCO

Mar 23, 2023 9:47 am

No problem! Thank you for your business and your kind words. Let me know if I can be of further assistance and I'd be happy to help!