Stanly replacement roller and track

Quick Learner

Aug 13, 2020 4:46 pm

my current roller has the same measurements as 23-092, with a nylon wheel.

My measure, wheel diameter 1/8, 3/4 flare, with 9/16 inches.

The 23-043 diameter is 1/8 longer than my roller. Should I buy 23-092 or 23-043?

For tha matching track 23-271.

My door frame opening is 59.5 inch. Will 0.5 shorter than the opening be ok?

The outer widest width of the outter layer of the door is 1 1/16 inch and the narrowest width is 7/8 inch. Will my door fit the track 23-271?

The top grove for hanging the door is 2.5 in width total and each Grove is 1 1/4 inch in width.

Thanks

Julia

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Tom from SWISCO

Aug 18, 2020 2:51 pm

EXPERT

Hello,

If your dimensions match up to the 23-092 roller, I would recommend sticking with that. The material of the roller is not a determining factor, so don't worry too much about it being steel instead of nylon. I also agree that the 23-271 would be compatible and the 1/2" difference in length shouldn't be a problem. You can always center the track away from the wall a bit if necessary. Thanks for posting!

Home Owner from Secaucus , NJ

Sep 15, 2020 4:24 pm

Hi, Tom:

As per your suggestion, I order 23-271 and 23092 the roller and the track. However, the roller's bottom metal edge to the bottom of the wheel is 16/5' ( AB on picture) which is less than the original roller's equivalent distance(CD)that is 3/8 inches. Because the AB, is too low, the sliding door's bottom edge hits the track.

Will 23043 work in this case since 23043's diameter is 1/8 inches bigger than 23092?

Can you please confirm the AB or CD ( the bottom edge from metal to the bottom edge of wheel ) is 3/8 inches?

Will 23043 fit tracker 23-271?

How can I return 230092 to you? my order # was 1467415. Do I need a return authorization or label? Where do I ship it?

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Tom from SWISCO

Sep 16, 2020 8:43 am

EXPERT

These rollers are adjustable, meaning that the wheel will move up and down to allow the door to be reinstalled. Both the 23-043 and 23-092 have concave wheels and are compatible with the 23-271 track. The main difference would be the dimensions and wheel diameter.

If you don't think you can get the hardware you purchased to work, though it should in our experience, you can view our return policy here.

Home Owner from Secaucus , NJ

Sep 16, 2020 1:11 pm

Even the wheels can go up and down the bottom meatal edge still hits the track.
You have not answer my question for distance of the bottom edge from metal to the bottom edge of wheel of 230-43. Can you please refer to picture attached yesterday and let me know the AB or CD distance for 23043?

Your return policy did not have the address for return. Where should I mail the return wheels? Can I send it back on the address on the shipping address on the box?
Can I drop it to the post office today or tomorrow to meet the 30 day return policy? I ordered it on Aug 18 20.
Julia

Tom from SWISCO

Sep 16, 2020 2:01 pm

EXPERT

I'll see if someone in our warehouse can get the dimensions you requested.

We'll attach the return shipping address below. As long as you send them back in the next day or so, we should have no problem processing your refund.

Ship returns to:

SWISCO.com

Attn: RETURNS

7030 Colonial Hwy

Pennsauken, NJ 08109

Home Owner from Secaucus , NJ

Sep 21, 2020 3:34 pm

Hi, Tom:
Have you heard back from the ware house? Please see attached photo with my current roller.
Can you please look at my measurements with your modle 23043 to confirm 23043 is the compatible roller so that I can order the correct ones to avoid returning again.
Julia

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Tom from SWISCO

Sep 25, 2020 4:14 pm

EXPERT

Looking at your original roller I can see that the movable part of the housing lines up with the stationary part of the housing. I did look at the nylon roller 23-043 and it looks like the moving part of the housing is the same as the one you purchased the 23-092.

What I did was to take a look at the patio door roller the 81-250. That moving part does not hang down as much as the other two rollers. The distance is 1/16" as compared to the 23-092 which is 1/8". Do you think that is enough to work with your door.

If not you might need to use your existing housing and just replace the wheel and axle like on the 81-223 along with the axle kit 81-310. Look at the related video on the web site.

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