Tom from SWISCO responded:
July 9, 2012
Thanks for contacting us! This is actually a fairly common issue, but fortunately it has a fairly simple solution! Do you see the round gold Pella logo on the handle? The screw is underneath that. All you need to do is pry the logo off with a flat head screw driver. Let me know if this helps!
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Your response was right on. thanks. After getting the logo and screw off, had some difficulty in getting handle off as it was stuck to the door with some glue or varnish. Used a dremmel multi-max with scraper to work it free from the door.
Casey from SWISCO responded:
July 9, 2012
Thanks for letting us know! I hope your response will help others with this dilemma.
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