Bracket that bungee connects to for lifting single hung window . Windowmaster single hung

A quick learner from Santa Ana, CA says:
November 21, 2015
Top of the window bungee connects to plastic bracket. This bracket is broken. Bungee will not hold on any longer. Where can I get this bracket. Two on each window top left and fight side.
User submitted a photo of window hardware.
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Paul from SWISCO responded:
November 23, 2015
Are you referring to your balance when you say "bungee?" I think so, but I'm not sure. Watch the video below, which I believe parallels the issue you're having.
If so, then the bracket you need is known as a "top sash guide." See our 18-009 for a possible match, but just make sure our dimensions match yours.
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