Casement window hardware

Question

The gear wheel on the outside (shown in photo) and probably inside the housing (can't see it) are stripped on 3 of our 14 casement windows and we would like to replace them. We haven't been able to open them for several years because we can't crank them all the way closed without going outside and pushing on them for the latch to catch.

Casey · Accepted Answer

Hello,

You mentioned that you had seen our video below showing the two Encore operator pairs that we offer. Unfortunately, we can't confirm the correct replacement based on your photo since the fitting attached to the long arm is the primary difference.

If you're still unsure, feel free to get back to us with a photo of the fitting detached from the track attached to the bottom of the sash and we'd be happy to confirm the correct match. Thank you.