RH awning operator for 25-year-old window

A home owner from Florida says:
September 16, 2018

1500-11 is inscribed inside the handle .

I was told by someone that would be the 39 Dash 278 which I ordered but when I got it the holes did not match up and it was the wrong color. It needs to be bronze and with the holes like the example .

What do you have to match what I need?

Thank you

Duane

Profile picture of Tom
Tom from SWISCO responded:
September 21, 2018

Thank you for contacting us. Sorry to hear our 39-278 didn't work for you. Could you show me a picture of the link arm on your operator? Can you also tell me your dimensions? Carefully look over the measurements we show for the 39-278 as an example, then tell me what your measurements are in comparison. Thank you!
A home owner from Florida says:
September 21, 2018
5 3/4 inches from the very bottom to the very top of the mounting area .
3/8 inch hole In the link arm .
Bronze in color.
Profile picture of Tom
Tom from SWISCO responded:
September 24, 2018

Thank you! I'm instantly reminded of our 39-258 and 39-259. Look these over and let me know what you think.
A home owner from Florida says:
September 24, 2018
Tom, it looks like the 39- 259 will be the one .
So how do I do this I need one of those but I also would like to return the one I got previous.
Also does it happen to be available in dark bronze if not it?s OK.
Thank you
Profile picture of Tom
Tom from SWISCO responded:
September 24, 2018

I'm afraid these are not available in an alternative finish, but they could be painted.

You can return the one you purchased by reviewing our return policy here. You can place a new order for the 39-259 whenever you wish.
RH Awning Operator, Nu-Aire
RH Awning Operator, Nu-Aire
39-278
$19.70
VE Anderson Window Operator, Left Handed
VE Anderson Window Operator, Left Handed
39-258
$18.55
VE Anderson Window Crank, Right Handed
VE Anderson Window Crank, Right Handed
39-259
$18.55
How to Replace an Awning Window Operator [1080p]
How to Replace an Awning Window Operator [1080p]
VIDEO
WATCH >
How to identify casement and awning operators
How to identify casement and awning operators
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.