Replacement parts

Question

This is a new question.
Good afternoon. I want to order the correct 1/2" channel balances and parts for my windows, but identifying some of them is a little tricky. The house was built in 1979. The balances look like either the 351 or 390 series, but i can't tell for sure. The lengths are 24" stamped 2320 and 18" stamped 1720. The sash guide looks like part #81-168, but that part only comes in white; is it still the correct part? There are no take out clips that I can find that match mine (the aluminium ones in the pic); should I use part #16-009? Finally, which part is the latch (the broken white piece in the pic). If you need other pics or info I would be happy to send it. Thanks so much.

User submitted image of their window hardware.

Tom · Accepted Answer

Thanks for posting. Please see our Series 351 channel balance, 18-168 top sash guide,and 90-293 lock. I think this hardware might match yours, but see what you think. I'm afraid we only have the top sash guide in white, but it could be painted.

As for the keeper in your second picture, we do not currently have a replacement but are working on having something made up for you. Please give us a little time to have it made and we will let you know when it becomes available!