metal atrium window 28 3 kw cmc 1

Contractor from 89146

Feb 5, 2023 12:00 pm

I took this off the right side ( from inside of home looking to street) of a non tilt metal dual pane atrium window. The window will not lock. seems to be 1/8 off from latch catching.The latch on the movable window needs to go down about an 1/8 to catch or top window up 1/8" " I checked the fixed window to see if I could raise it by taking screws out a forcing up but no movement. The balance seem to be moving.

5 user uploaded images

6 Replies

Casey from SWISCO

Feb 6, 2023 4:04 pm

Hello,

Take a look and compare the specifications of the S395-29 channel balance with a 2830 strength option, which has a winged top and non-winged bottom attachment, to your assembly.

You mentioned that your window won't lock. Do you suspect that the balance could be too long? If so, I would recommend checking an identical window in the house that is functioning properly to see if the balance specifications match the one shown in your photos.

Contractor from 89146

Feb 10, 2023 9:27 am

the s 395-29 seems to be right. Its 28 inches long correct? i checked the window next to it and it has the same balances. If you think a shorter balance will correct the non closing issue, I will buy two 395-29 and two shorter ones.

Casey from SWISCO

Feb 10, 2023 9:32 am

It does look like the tape measure shown in your photo indicates that your metal channel is 29" long but I would recommend measuring the exact height of the visible glass in your window sash, which will give us a better idea of the length that would work best in your window.

Contractor from 89146

Feb 10, 2023 1:40 pm

The window is 20 minutes away so measuring the balance which I have with me is easier. The metal portion of the balance( without the two plastic ends, just the metal portion) is 29" long. How do I order those? Plus, if you think I should get two shorter ones to solve the locking issue, please recommend those balanaces. I will buy two of the 29" long ones and two shorter ones.

Casey from SWISCO

Feb 10, 2023 4:08 pm

You are welcome to order two of both lengths directly on our website but we can't be sure if using a different size balance would correct the problem based on the information you've provided so far. If you decide that you want to try both length options and need to send back one or both pairs, our return policy can be found here.