window insert connected to spiral balance

Question

Last year I purchased Item #S900-29, 29" series 900 spiral balance from Swisco for my Philips window (Philips went out of business) in my manufactured home. I have replaced the spiral balance today but the window insert bracket connected to the spiral balance on the right hand side broke off so my window won't stay up. Do you sell these parts? It's the pivot point that attaches to the spiral balance. I have attached pictures of the corner of the window where the part goes into and pictures of the part that broke off. I would appreciate a response at your earliest convenience.

Respectfully submitted,
Rosemary R.

User submitted photos of window hardware.

Paul · Accepted Answer

Good morning, Rosemary. It looks like the pivot bar has actually ripped out a piece of the bottom of the sash. This will make things a little difficult. I believe it was caused by tilting the sash in without opening it a few inches. Usually, the window company puts a decal on the sash on tilting procedures. By tilting it without raising it a little bit, you cause twisting pressure on the tilt bar and the bottom of the sash broke off. You may want to contact a local repair man who can patch that up.