1/2" Channel Balance

A home owner from New York, NY says:
Can you identify the attached window channel balance hardware for me? It is
User submitted photos of a window balance.
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Paul from SWISCO responded:
Based on your pictures, I would recommend our Series 390 channel balance. Just make sure that the bottom shoe matches. Yours is broken, so I can't tell for sure.
A professional from New York City says:
As you can set from another balance, the bottom shoe is not broken. Can you confirm the 390. I am assuming both bottom and top shoes need to match.

Thank you
Profile picture of Paul
Paul from SWISCO responded:
Yes, the top and bottom shoes should be the same. Are you sure that yours isn't broken, though? I've never seen a bottom shoe like that. It looks just like the 15-002 that comes with the Series 390 except with the "hump" having broken off. I can even see the inconsistency in the plastic where it has broken.
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