1/2" Channel Balances

A home owner from Richmond, CA says:

Numbers on the back of balances: 14 5 GX CMC 11. Sorry, the handyman removed the balances before I could take pictures of them installed. The balances measure 15" metal to metal, 16" plastic tab to tab. The balances are 17 years old. The string with the hook on the left-side window balance broke suddenly when I opened the window.

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Casey from SWISCO responded:

Hello,

It looks like you have either our S351-15 , with a 15-002 bottom attachment, or S390-15 , with a 15-001 bottom attachment. Take a look at the image below to determine which balance you'll need. You'll also need a 1450 spring strength option for your replacement balances. Thank you!



Comparison of the S351 and S390 balance shoes.
Comparison of the S351 and S390 balance shoes.
A home owner from Richmond, CA says:
The S351 looks most like the pictures I sent. How do I go about ordering these and the springs? Thank you very much!
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Casey from SWISCO responded:

You can place an order directly on our website or feel free to call our customer service department at 856-317-6263 for assistance. 

A home owner from Richmond, CA says:
Casey, thank you very much for your help. Are all sales final or could I return the order if I find I selected the wrong balances and exchange for the correct balances?
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Casey from SWISCO responded:

You're welcome to look through our return policy here before placing an order. Thanks for posting! 

 
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