1/2" balance

Home Owner from La Habra, CA

Feb 28, 2017 3:15 am

2 kinds:

1. Marking 32 4 JR CALDWELL, measures 33 inches (images 4096 - 4097)
2. Marking 27 1 JR CALDWELL, measures 28 inches (images 0884 - 0886)

Please help me find the correct replacements.

Thank you,

Joseph

User submitted photos of a window balance.

8 Replies

Tom from SWISCO

Mar 7, 2017 12:44 pm

This could be either our Series 380 or Series 385 channel balance, depending on the bottom shoe. You'll need to measure yours to confirm the better match.

Home Owner from La Habra

Mar 7, 2017 4:43 pm

Thank you, that narrows it down.
How do you determine which weight I should get?
Do you have an exact match based on the photo that was sent?

Regards,
Joseph

Home Owner from La Habra

Mar 7, 2017 4:49 pm

Does 32 4 JR mean I should get the 3240 part?

Tom from SWISCO

Mar 10, 2017 11:38 am

A stamp of 32 4 usually means you want a 3240 option, yes, but you can always weigh your sash on a scale to confirm.

Quick Learner from La Habra, CA

Mar 10, 2017 2:44 pm

Thank you Tom! You have been very helpful!
I have placed an order for the 385 series - 3240 & 2740

Joseph

Home Owner from La Habra

Mar 20, 2017 1:00 pm

I have purchased both the 380 & 385 series but both do not close completely. I am having problem closing the windows with both series. It gets stuck at the very end around an inch and it won't move at all. Can you tell what is wrong?

Tom from SWISCO

Mar 27, 2017 9:45 am

Hmmm... I'm not sure what the issue could be. That usually happens when the balance channel isn't long enough, but according to your order history you got the right sizes. I would line the old balance up with the new balance and carefully go over them. How do they differ? Is there any glaring design change that sticks out?