15-045 Pivot Shoe, 3/8" Thick

Question

The pivot shoe fits in the window frame, but the metal part of the window does not fit in the shoe.  The metal piece is bigger than the hole in the shoe.  Is there another part that has a bigger hole for the metal on the window to fit into?

Jasmine · Accepted Answer

Thanks for reaching out! I'm sorry to hear that your pivot bar is not compatible with the shoe you've purchased. May I see a photo of your existing pivot bar? This will help to determine a pivot bar that will be compatible with both the window and the shoe.

Let me know if you have any questions.